When you are entrusted as the food manager of your establishment, you are responsible for a whole host of things, besides simply managing the staff on hand. You need to make sure your customers are satisfied, you garner your restaurant a profit, and you keep your employees happy to work for you.
That’s why you should understand the types of skills needed to succeed as a food manager, no matter which type of restaurant you are in charge of operating.
Let’s take a look at what it takes to become the best food manager around, and help you fine-tune your professional New Year’s resolutions.
1. Understand Food Safety
Though not a glamorous trait, understanding food safety as the food manager of your restaurant is one of the most important things you can do.
With nearly 48 million people reporting a foodborne illness in the United States alone each year, knowing how to properly prepare and serve food is crucial to the success of your restaurant.
That’s why it is required you receive your food manager certification before taking on the role as food manager. It is ultimately your job to ensure your employees know how serious foodborne illnesses are, how to prevent them, and what to do in the case of cross contamination.
Making sure your customers are safe while consuming the foods your restaurant prepares is only a fraction of what you are responsible for. That’s why being able to multi-task is so critical.
Here are just some of the things you need to manage throughout a single shift:
- Scheduling issues
- Customer complaints
- Food service wait times
- Seating of customers
- Reservation issues
- Food quality, including safety issues
- Money handling
As you can see, a lot falls onto your plate as a food manager that must be taken care of all at once.
3. Proper Bookkeeping
All restaurants are required to handle the books when it comes to money taken in and employee records. As the food manager, organization and the ability to handle sensitive information are two great business skills to have.
Should your restaurant come under fire for any reason (tax issues, employee harassment, or record discrepancies) you need to be able to locate records, explain inconsistencies, and have a firm defense.
Part of being a leader is being open to new ideas. It is easy to get set in your ways as a food manager, especially when you take skills learned in food manager class and apply them to the real world.
However, making changes, especially if they will improve your operation, helps bring in more customers and boost employee morale.
Take advantage of advanced technology, encourage employees to share ideas concerning how things are run, and even take the time to re-evaluate the menu from time to time to make sure remains high quality.
5. Knowledge About Products
It is your duty to field any questions your servers or chefs cannot answer when it comes to what is served at your restaurant.
This is because people want to know how food is prepared, whether their allergies or diets will be affected, the cost of high-end items, and of course, whether the food and beverages they consume are being prepared and handled according to the health department rules and regulations.
In the end, making it as a food manager is achievable so long as you take the time to appreciate what you learn in food manager class, and refine the skills needed to keep everyone under your care satisfied.